Andrew and Patti,
I want to take this time to thank you both for the professional way you handled my case. This was the first time I've been involved in an accident like this, and had no idea what to expect. I've been very pleased with how you handled every detail. I am also pleased with the settlement I received due to your efforts, knowledge, and negotiation. Please know that I am grateful, and pass my thanks to anyone else in your office who helped with my case.