In theory, Workers’ Compensation is supposed to offer working Americans medical care and financial security in the event that they get hurt on the job. In reality, Workers’ Compensation has turned into a for-profit industry that is selling workers nothing more than a bill of goods. The end result is long delays, expenditure-saving treatments that only fix the symptoms instead of the injury, and often the complete denial of benefits.
A recent study by the Center for Justice and Democracy tells a disturbing story of the national decline of workers’ compensation due to greed, the political influence of insurance companies, and a public relations onslaught based on unsubstantiated allegations instead of facts.
This report is as illuminating as it is disturbing and sheds much-needed light on the tactics used by workers’ compensation insurers to protect their profit margins while severely short-changing the benefits of the workers themselves.
While we recommend reading the report, we thought it would be helpful to summarize some of these tactics so you will be properly informed and properly prepared in the event of an on-the-job injury.
Expect your claim to be contested. Every state has an administration that adjudicates workers’ compensation claims. This means that every workers’ compensation claim has the potential to turn into a hearing. As a matter of course, insurance companies use this opportunity to deny claims and haggle over treatment costs. Walking into this process without legal counsel is almost a guarantee that you will not receive the benefits that you deserve.
Take a thorough and honest inventory of what the injury has cost you. Insurance companies use a specific schedule when determining what an injury is worth. According to the report by the Center for Justice and Democracy, most workers’ compensation groups use a manual published by the American Medical Association to standardize their payment requirements. They do this even though the manual itself specifically advises against doing so:
“Impairment percentages derived from the Guides criteria should not be used as direct estimates of disability…The complexity of work activities requires individual analyses.”
Using this manual as a standard for determining payment allows the insurer to not acknowledge the sort of work that was being done by each individual injured worker. This means that they see no distinction between a bank manager losing a finger and a professional piano teacher suffering from the same injury. In real life, the distinction is enormous. The bank manager could eventually return to work, but the piano teacher would be completely unable to do so. But according to insurance company calculations, a finger is worth a certain amount, and that’s all it's worth. An arm is worth a certain amount, and that’s all it's worth. You should expect to have to fight to make them see how your injury has affected your life.
Be prepared to justify your entire medical history. Did you play football or any other sport in high school? Did you break a leg or sprain an ankle? Do you have diabetes? Have you ever had problems with drugs or alcohol? Over the course of your life, have you ever been hospitalized? If so, be prepared to explain how these past medical problems were entirely unrelated to your injury.
Workers’ Compensation was initially intended to be “no-fault.” This means that it was intended to provide benefits to injured workers in a completely impartial manner. Over the years, insurance carriers have steadily chipped away at this, forcing the burden of proof onto the injured worker. Some states require proof that the job was at least 50% responsible for the injury. This means that the old football injury that you suffered 20 years ago might take on a new level of importance in your life.
This also puts you in the unfortunate position of having to litigate and fight for your benefits through hearing after hearing, even as your medical bills and mortgage payments continue to pile up.
Be prepared to be treated like a fraud. You might have noticed over the years that there has been a great deal of coverage on insurance issues, and most of it is bad. The most recent public relations onslaught involved the “medical malpractice crisis,” in which doctors all over the country were being forced out of practice due to skyrocketing malpractice insurance costs. The insurance companies blamed the rise in rates on an avalanche of “frivolous lawsuits,” which didn’t actually exist. The “Workers’ Compensation Fraud Epidemic” was a similar public relations campaign that was heavy on quotes from politicians and examples of a few people that got caught cheating the system but very light on actual facts.
The end result was a storm of legislation that made life even more difficult for legitimately injured workers than it already was. If you have been injured on the job, you can expect your entire history to be examined to see if you have been involved in any other sort of litigation. You can also expect to be placed under surveillance. Insurance companies routinely keep an eye on people that file claims and do so in the hopes that they can catch them going against doctors' orders. This is such a standard procedure for private investigators that there are even textbooks published on the subject.
DuLaney, Lauer and Thomas: Fighting for Injured Workers
In the event that you get injured on the job, there are two things that you should do immediately after you seek medical attention. First, report the accident to your supervisor. Make sure that this is done in writing, and explain exactly what happened. Next, you should contact an attorney that has experience in workers’ compensation cases. This could not only help you to receive the benefits that you deserve but could also minimize the delays involved in the process.
The Law Firm of DuLaney, Lauer and Thomas have been fighting for the rights of injured Virginians for 40 years, and that includes working for decent treatment for injured workers. Workers’ Compensation cases are specialized, and injured workers need legal counsel with experience in this field.
We have yet to meet an injured worker that feels that he was "fortunate" to be injured. Every client that we have represented would rather have been back at work, earning a paycheck and providing for his family. We know what a frustrating ordeal the workers' compensation process can be, and we do our best to make sure that you will be treated fairly.
If you or a loved one has been injured at work, contact our offices for a free legal consultation today.